Question 1

What is Fitqi?

Accepted Answer

Fitqi is a Fitness Superapp that brings training, nutrition, hydration, body progress, recovery, fasting, cycle tracking, community, and everyday guidance from Qiqi into one connected experience.

You can use Fitqi to plan and complete workouts, log daily progress, connect supported health data, and stay accountable with friends and community features.

Question 2

Is Fitqi free?

Accepted Answer

Yes. Fitqi includes core features that you can use for free.

Fitqi Pro adds expanded access to features such as Qiqi, Smart Scan, premium workouts and programs, and deeper insights where configured.

Current products, prices, trials, and eligibility are shown by the App Store or Google Play at the time of purchase.

Question 3

Which devices are supported?

Accepted Answer

Fitqi is available on supported iPhone devices.

Android support is coming soon. Availability and minimum operating-system requirements may change as Fitqi is updated.

Question 4

How do I download Fitqi?

Accepted Answer

Use the App Store link on fitqi.com to open the official Fitqi listing.

Only download Fitqi from an official app store or another source explicitly identified by Fitqi. Avoid unofficial downloads or modified versions.

Question 5

How do I keep Fitqi updated?

Accepted Answer

Open the App Store, find Fitqi, and install any available update.

Keeping Fitqi updated helps ensure that you have the latest fixes, security improvements, compatibility updates, and feature changes.

Question 6

Do I have to enable every permission?

Accepted Answer

No. Many Fitqi permissions support optional features.

Fitqi should explain why a permission is requested before showing the device prompt. You can decline optional access and continue without that feature where practical.

You can review camera, photo, notification, location, and health permissions from your device settings.

Question 7

I cannot sign in. What should I do?

Accepted Answer

First, confirm that you are using the correct email address and the latest version of Fitqi.

Then:

- Check your internet connection.
- Check the spelling of your email address.
- Request a new sign-in, verification, or password-reset message.
- Use only the newest link you receive.
- Check your spam or junk folder.
- Confirm that your device date and time are set correctly.
- Try opening the link on the same device where Fitqi is installed.

Never send your password, one-time code, verification link, or recovery token to support.

Question 8

My verification link does not work.

Accepted Answer

Verification links may expire or stop working after they have already been used.

Request a new verification message and use the newest link. Older links may no longer be valid.

If the latest link still fails, contact support with your app version, device model, operating-system version, and the approximate time the link was requested. Do not forward the verification email or share the full link.

Question 9

I forgot my password.

Accepted Answer

Use the password-reset option on the Fitqi sign-in screen.

Open the newest reset message and follow the instructions. If you did not request the reset, do not use the link and consider securing your email account.

Question 10

Can support ask for my password?

Accepted Answer

No. Fitqi support should never ask for your password, one-time code, verification link, recovery token, or full payment-card details.

Question 11

How do I sign out?

Accepted Answer

Open Fitqi Settings and use the sign-out action.

Before signing out, allow any pending changes to finish syncing where possible. Signing out may clear account-specific local data and cached content from the device.

Question 12

How do I export my data?

Accepted Answer

Open Fitqi Settings and go to the section for your data or privacy controls.

Choose the available export option and follow the instructions. The export should explain which data categories, date ranges, formats, and units are included.

Data export is not a Pro feature.

If an in-app export is unavailable or incomplete, contact privacy@fitqi.com.

Question 13

How do I correct my information?

Accepted Answer

You can edit supported profile, goal, tracking, and privacy information inside Fitqi.

For information that cannot be edited in the app, contact privacy@fitqi.com and describe what needs to be corrected.

Do not send unnecessary health records or identity documents unless Fitqi explains why they are required for a specific verified request.

Question 14

How do I delete my account?

Accepted Answer

In Fitqi, open Settings and go to your data or account controls, then choose Delete Account and follow the confirmation steps.

You may also submit a deletion request through the public account-deletion page or by contacting privacy@fitqi.com.

Deleting the app does not delete your Fitqi account. Cancelling Pro does not delete your Fitqi account. Deleting your Fitqi account does not automatically cancel an App Store or Google Play subscription.

Export anything you want to keep before confirming deletion. Some limited records may be retained when required for security, fraud prevention, financial reconciliation, moderation, dispute handling, or legal obligations.

Question 15

I deleted the app. Is my account deleted?

Accepted Answer

No. Uninstalling Fitqi removes the app from your device but does not automatically delete your Fitqi account or cancel an active store subscription.

Use the in-app deletion flow or contact privacy@fitqi.com to request account deletion. Manage subscriptions separately through your App Store or Google Play account.

Question 16

What does Fitqi Pro include?

Accepted Answer

Fitqi Pro may include expanded Qiqi usage, Smart Scan access, premium workouts and programs, deeper Track insights, and other premium content or convenience features.

The live product description and entitlement shown inside Fitqi and by the App Store or Google Play are authoritative.

Question 17

How do I upgrade to Pro?

Accepted Answer

Open the Pro or subscription section in Fitqi.

Review the live product name, price, billing period, trial eligibility, renewal information, and included features before confirming the purchase.

Purchases are completed through Apple or Google, not directly by the Fitqi website.

Question 18

Is there a free trial?

Accepted Answer

A free trial may be available to eligible new subscribers when shown by the App Store or Google Play during purchase.

Trial availability is determined by the store and may vary by account, country, product, and prior subscription history.

Do not rely on website text alone. Review the live purchase sheet before confirming.

Question 19

How do I cancel Pro?

Accepted Answer

Manage or cancel your subscription through the App Store or Google Play account used to make the purchase.

Cancelling normally stops future renewal. Access may continue until the end of the current paid period, subject to the store’s terms and current subscription status.

Deleting Fitqi or deleting your Fitqi account does not automatically cancel a store-managed subscription.

Question 20

How do I restore a purchase?

Accepted Answer

Confirm that your device is signed in to the same Apple or Google account used for the original purchase.

Then open Fitqi’s Pro or subscription screen and choose Restore Purchases.

Restoring should not create a second charge. If Pro still does not appear, restart Fitqi, confirm your connection, and contact support with the purchase platform and approximate purchase date. Do not send full receipts containing unnecessary personal or payment information.

Question 21

I paid for Pro, but Fitqi still shows Free.

Accepted Answer

Try these steps:

- Confirm that you are using the correct Fitqi account.
- Confirm that the device uses the store account that made the purchase.
- Open Fitqi and choose Restore Purchases.
- Check your internet connection.
- Close and reopen Fitqi.
- Confirm that the store shows the subscription as active.

If access is still missing, contact support with the platform, product name, approximate purchase time, and a redacted store receipt if requested.

Question 22

Can Fitqi cancel or refund my subscription?

Accepted Answer

Subscriptions are billed and managed by Apple or Google.

Fitqi cannot directly cancel a store-managed subscription. Refund eligibility and decisions are handled under the applicable store process.

Support can help you identify the correct subscription and troubleshooting steps, but should not promise a refund, credit, proration, or renewal outcome.

Question 23

Will I lose my data if Pro expires?

Accepted Answer

Your access to some premium features may change when Pro expires.

Your own basic account information, privacy controls, correction options, supported personal history, data export, and account deletion must not depend on an active Pro subscription.

Feature availability should follow the current entitlement shown in Fitqi.

Question 24

How do I start a workout?

Accepted Answer

Open Train, choose a scheduled workout, program session, saved workout, or workout from the catalog, then select the start action.

Review the workout details, equipment, and exercise instructions before beginning. Stop or modify any activity that feels unsafe or unsuitable for you.

Question 25

My workout did not save.

Accepted Answer

Do not immediately repeat the completion action, because that may create duplicate sessions.

Try these steps:

- Keep Fitqi open while checking your connection.
- Look in workout history for the session.
- Check the relevant program or calendar entry.
- Reopen Fitqi and allow pending changes to sync.
- Record the workout name and approximate start and finish time.

If the session remains missing, contact support with those details. Do not include unnecessary heart-rate, medical, or private health information.

Question 26

My workout appears twice.

Accepted Answer

Avoid deleting both copies until you know which one contains the complete data.

Contact support with the workout title, date, and approximate completion time. Fitqi should reconcile duplicate sessions without creating duplicate rewards, streak credit, challenge progress, or Fitcoins.

Question 27

Can I change or substitute an exercise?

Accepted Answer

Where supported, open the exercise options during planning or an active workout and choose a suitable replacement.

Review movement instructions and equipment requirements before continuing. Fitqi suggestions are informational and may not account for every injury, condition, limitation, or environment.

Question 28

Can I use Fitqi offline?

Accepted Answer

Some screens and previously loaded information may remain available without a connection.

Actions that depend on account verification, purchases, community activity, server-authoritative rewards, or cloud synchronization may require internet access.

Keep Fitqi open after reconnecting so pending changes can finish syncing.

Question 29

How do programs and scheduled workouts work?

Accepted Answer

Programs organize workouts over multiple sessions or weeks. Scheduled workouts appear in the relevant calendar, home, or training views.

Changes to a program, schedule, or completed session may affect future recommendations and progress displays. Review the confirmation message before replacing or removing a scheduled session.

Question 30

How do I log a meal?

Accepted Answer

Open Track and choose the meal or food logging action.

You can enter food manually, use saved items where supported, or use Smart Scan when available.

Review serving size, calories, macros, and meal placement before saving.

Question 31

What is Smart Scan?

Accepted Answer

Smart Scan helps estimate meal information from a photo.

It is designed to speed up logging, but the result may be incomplete or incorrect. Always review and edit the food items, portions, calories, and nutrients before saving.

Smart Scan is not a medical, allergy, or food-safety assessment.

Question 32

Smart Scan is not working.

Accepted Answer

Try these steps:

- Confirm that camera or photo access is allowed.
- Check your internet connection.
- Use a clear, well-lit photo.
- Keep the meal visible and avoid unnecessary private information in the image.
- Reopen the scan flow and try again.
- Use manual food logging if scanning remains unavailable.

If a draft result exists, review it before starting over so you do not lose useful edits. Do not send a meal photo to support unless Fitqi specifically requests it through an approved private channel and explains why it is needed.

Question 33

Smart Scan gave the wrong result.

Accepted Answer

Edit the result before saving it.

Correct the identified foods, serving sizes, calories, and nutrients. If the result is too inaccurate to fix, discard it and use manual logging.

Report repeated technical problems without including sensitive images unless support provides a secure and necessary upload process.

Question 34

How do I log water?

Accepted Answer

Open Track and choose the water logging action.

Select a quick amount or enter a custom amount where supported. Review your preferred unit and daily goal in Fitqi settings or tracking preferences.

Question 35

My food or water entry is missing.

Accepted Answer

Check the selected date and meal first.

Then reopen Fitqi, confirm your connection, and allow pending changes to sync. Avoid repeatedly saving the same entry, because that may create duplicates.

If the entry remains missing, contact support with the date, approximate time, entry type, and whether the app showed a success message.

Question 36

How do I add body measurements?

Accepted Answer

Open the body or progress area in Track and choose the measurement you want to record.

Confirm the date and unit before saving. Body measurements can be sensitive, so review privacy and sharing settings before including them in community content or Fitcheck.

Question 37

How do progress photos work?

Accepted Answer

Progress photos are sensitive personal media.

Review the audience and destination before sharing a photo. A photo stored for private progress tracking should not become public automatically.

Use Fitqi’s delete and privacy controls to manage supported photos. Contact privacy@fitqi.com if a private photo appears in the wrong audience.

Question 38

How do I start or end a fast?

Accepted Answer

Open the fasting feature, choose a supported protocol or duration, review the details, and confirm the start action.

To finish, open the active fasting session and choose End Fast. Review the confirmation before ending or deleting a session.

Question 39

Is fasting guidance medical advice?

Accepted Answer

No. Fitqi fasting tools provide general tracking and informational context.

They are not medical diagnosis, treatment, or emergency guidance. Fasting may not be appropriate for everyone, including some people who are pregnant, underage, managing an eating disorder, taking certain medications, or living with particular health conditions.

Seek advice from a qualified healthcare professional when appropriate. Stop and get help if you feel unwell.

Question 40

How does cycle tracking work?

Accepted Answer

Cycle tracking lets you record supported cycle dates, symptoms, or related information where available.

Cycle predictions and summaries are estimates and may be incomplete or incorrect. Do not use Fitqi as contraception, fertility confirmation, diagnosis, or emergency medical guidance.

Cycle data is sensitive. Review permissions and sharing choices carefully.

Question 41

How do I connect Apple Health?

Accepted Answer

In Fitqi, open Settings and find Health Apps or the relevant health connection.

Choose Apple Health, review the explanation, and select the data types you want to allow.

Apple controls the operating-system permission screen. Fitqi should only access the categories you approve.

Question 42

How do I connect Health Connect?

Accepted Answer

On supported Android devices, open Fitqi Settings and find Health Apps.

Choose Health Connect, review the requested categories, and approve only the access you want to grant.

Android support and available data types may vary by device and Fitqi version.

Question 43

My health data is missing.

Accepted Answer

Try these steps:

- Confirm that the source app or device contains the expected data.
- Check Apple Health or Health Connect permissions.
- Confirm that Fitqi has permission for the specific data type.
- Open Fitqi and allow time for synchronization.
- Check the date, time zone, and selected day.
- Confirm that you are using a physical supported device.
- Update Fitqi and restart the app.

Disconnecting a health connection inside Fitqi may not revoke operating-system permissions. Review both Fitqi and your device health settings.

Question 44

How do I revoke health access?

Accepted Answer

You can disconnect the supported health connection in Fitqi where available.

You should also review and revoke permissions from Apple Health, Health Connect, or your device settings.

Removing permission may stop future access but may not automatically delete health data already stored in your Fitqi account. Use Fitqi’s deletion controls or contact privacy@fitqi.com for supported deletion requests.

Question 45

What is the Qi score?

Accepted Answer

Qi is a Fitqi wellness and readiness summary built from available signals such as activity, sleep, nutrition, heart, and recovery context.

It is an estimate, not a medical score or diagnosis. Missing, delayed, or incomplete data can affect the result.

Use Qi as general context and review the underlying information before making important health or training decisions.

Question 46

Why does my Qi or recovery result look wrong?

Accepted Answer

Check whether the contributing data is complete and current.

Review:

- the date and time zone;
- recent activity and workout data;
- sleep availability;
- nutrition or hydration logs;
- connected health permissions;
- the last successful sync.

If information is missing, Fitqi should show a limited-data or stale state rather than presenting the result as complete.

Question 47

What is Qiqi?

Accepted Answer

Qiqi is Fitqi’s in-app fitness and wellness guide.

It can help explain Fitqi information, think through workouts and habits, and provide general guidance based on the context available to it.

Question 48

Is Qiqi always correct?

Accepted Answer

No. Qiqi responses may be incomplete, outdated, or incorrect.

Review important information, check original sources where available, and use your own judgment.

Qiqi is not a doctor, dietitian, therapist, emergency service, or substitute for a qualified professional.

Question 49

What should I avoid sharing with Qiqi?

Accepted Answer

Avoid entering information that is unnecessary for your request.

Do not share passwords, one-time codes, payment-card details, government identification numbers, private authentication links, or another person’s confidential information.

Use extra care with medical records, intimate details, and information about children or other vulnerable people.

Question 50

Can Qiqi help in an emergency?

Accepted Answer

No. Qiqi is not an emergency service and may not respond accurately or quickly enough.

Contact local emergency services or a qualified professional when you or someone else may be in immediate danger.

Question 51

Why did I reach a Qiqi usage limit?

Accepted Answer

Qiqi access may be metered based on your current Fitqi plan and the live feature configuration.

Review the current usage message and Pro information inside Fitqi. A billing or entitlement error should not silently remove content you already created.

Question 52

Who can see my posts?

Accepted Answer

Visibility depends on the audience selected for the post and the current privacy settings for your profile and content.

Before posting, review the audience and the information included. Health information, body measurements, progress photos, location tags, and Fitcheck content may be sensitive.

Question 53

What is Fitcheck?

Accepted Answer

Fitcheck is a Fitqi feature for sharing supported fitness-related updates or progress with the audience you choose.

Review the audience, media, text, and included information before publishing. Fitcheck should not automatically expose private body, health, or progress data.

Question 54

How do I report content or a user?

Accepted Answer

Use the report action available on the relevant post, message, profile, comment, challenge, or other supported content.

Choose the closest reason and add only the context needed for review. Do not publicly repost harmful or private content to report it.

Question 55

How do I block someone?

Accepted Answer

Open the person’s profile or the available relationship controls and choose Block.

Blocking should limit supported interactions and visibility. If blocked contact continues through another route, report it to support.

Question 56

What should I do if someone is in immediate danger?

Accepted Answer

Fitqi is not an emergency service.

Contact local emergency services or an appropriate qualified organization. You may also report the relevant Fitqi content for moderation, but do not wait for an in-app response when immediate help is needed.

Question 57

What are Squads?

Accepted Answer

Squads are group accountability spaces where supported members can participate in shared fitness routines, check-ins, or goals.

Review the Squad’s rules, audience, and shared information before joining. Do not share private health or body data unless you intend the group to see it.

Question 58

How do challenges and duels work?

Accepted Answer

Challenges and duels use the rules shown for the specific activity.

Review eligibility, scoring, proof requirements, deadlines, privacy, and any Fitcoin consequences before joining.

Server records and the published activity rules control final settlement. Do not attempt to automate, manipulate, duplicate, or falsify activity.

Question 59

What are Fitcoins?

Accepted Answer

Fitcoins are an in-app feature used for supported rewards, progression, or participation inside Fitqi.

Fitcoins are not cash, a bank balance, or a guaranteed financial asset. Balances or rewards may be corrected when fraud, duplication, technical errors, or rule violations are confirmed.

Question 60

My Fitcoin balance or challenge result looks wrong.

Accepted Answer

Do not repeat the action or create a second entry in an attempt to correct it.

Record the activity name, approximate time, displayed result, and the screen where the issue appeared.

Contact support without sharing unrelated private health information. Fitqi should review the authoritative ledger or settlement record before changing a balance or result.

Question 61

I am not receiving notifications.

Accepted Answer

Check:

- Fitqi notification preferences.
- Your device notification permission for Fitqi.
- Focus, Do Not Disturb, and notification-summary settings.
- Reminder schedule and time zone.
- Whether the relevant reminder or event is still active.
- Whether Fitqi is updated.

Some notifications may be delayed or suppressed by the operating system.

Question 62

My widget is stale or empty.

Accepted Answer

Open Fitqi to refresh shared widget data.

Then check:

- that you are signed in;
- that the widget belongs to the installed Fitqi app;
- background refresh settings;
- the data source used by the widget;
- whether the widget shows a stale-data message;
- whether the app was recently updated or reinstalled.

Widgets may display a limited snapshot and may not update immediately.

Question 63

My Live Activity did not start or update.

Accepted Answer

Confirm that Live Activities are allowed for Fitqi in device settings.

Open the active workout or fasting session inside Fitqi and confirm that the session is still running.

The operating system controls final display and update timing. A Live Activity should not continue presenting an active session after Fitqi considers the workout or fast complete.

Question 64

Is sensitive information shown on my Lock Screen?

Accepted Answer

Fitqi should minimize sensitive information on locked surfaces.

Review your device notification-preview, widget, and Live Activity settings if you do not want fitness information visible before unlocking.

Avoid placing private messages, progress photos, detailed health values, or other sensitive content on the Lock Screen.

How can we help?

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Account and data

Pro and billing

Health connections

Workouts and tracking

Contact support

Getting started

Account and data

Pro and billing

Workouts and tracking

Food, hydration, and Smart Scan

Body progress, fasting, and cycle tracking

Health and recovery

Qiqi

Community and safety

Notifications and widgets

Privacy and security

Try these steps first

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Suggested issue details

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